Westleigh Partnerships Ltd
Westleigh - Customer Service Operative - Nottingham / Derby

Customer Service Operative - Nottingham / Derby

Westleigh Partnerships Ltd has sustained growth over the past 30 years to become one of the leading affordable and private housing developers in the country, with offices in Leicester, Birmingham and Sheffield.


Due to our continued success and as a result of expansion exciting opportunities have arisen for Customer Service Operatives to join our Customer Service team.


The successful candidates will provide general, multi-trade, maintenance support to our customers and their properties in line with our warranty commitments.


The Role


Key duties and responsibilities include:

-Carry out general maintenance multi-trade tasks – predominantly plastering, decorative and joinery based, also other trades as required.

-Manage daily workloads and defect instructions to ensure customer satisfaction is continually maintained.

-Be responsible for your own calendar on a weekly and daily basis to ensure that your workload is utilized to provide a maximum output with minimum travelling.

-Ensure that materials are available to complete the requested works, prior to arriving for an appointment.

-Understand, and work within Westleigh Partnership Limited standards, policies, procedures and NHBC Buildmark warranty.

-Ensure that the Customer Service Manager is kept fully updated with the progression of daily workloads.

-Provide feedback to the business regarding common faults and complaints.


The position will require the successful candidate to travel in a company vehicle to our sites which are located in regions including Leicester, Nottingham, Derbyshire, Northampton, Lincoln, Sheffield and South Yorkshire, to carry out maintenance work in homes.


A full driving licence is required.


The Person


The ideal candidate will be experienced in multi trades and have a professional and positive attitude in dealing with customer related issues. Must be able to work well as part of a team to meet deadlines and remain flexible and versatile in the approach to resolving issues.


The majority of the work will encompass plastering, decorating and joinery work and therefore a strong trade background will be required.


This position represents an excellent opportunity to join our progressive and successful company. In return we offer a competitive remuneration package, which includes company vehicle, mobile phone and a range of benefits.


How to Apply


To apply please forward a covering letter (including your current salary/package) and CV to:


Marie Arcus by email (careers@westleigh.co.uk) or post to Westleigh Partnerships Limited, Tudorgate, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP.



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